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FAQs – Yaheetech
If you wish to cancel the order via Yaheetech.shop, please contact Customer Service as soon as possible. You can reach us via info@yaheetech.shop, and includes your order number and ‘cancel my order’ subject. You are free to cancel your order for a full refund anytime before the order ships.
However, we can only cancel the order if the package is not shipped yet. If your order is shipped when you ask for a cancellation, you can refuse the shipment if needed by contacting the shipping carrier. Please contact our customer service team for more details.
If you've purchased Yaheetech products on other platforms, you can log into your platform account directly, then click to cancel the order and get a refund. For more detailed information, you can reach out to the platform.
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We're committed to getting your order packed up and shipped out as quickly as possible.
If you want to change the shipping address of your order, please contact our customer service team as soon as possible. You can reach us via info@yaheetech.shop and includes your order number and the new shipping address. To make sure we can resolve your query as quickly as possible, please use "Modify Shipping Address" as your email subject.
However, we cannot update a shipping address once the order has been shipped. If your order is shipped when you ask for a modification, you can refuse the shipment if needed by contacting the shipping carrier. Please contact our customer service team for more details.
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If you receive an item with missing parts, please contact us by the following steps.
1) Take photos of all the accessories of the item you received.
2) Contact our online customer service team or send us an email at info@yaheetech.shop with your order number, accessory photos, and the label and quantity of the missing parts. To make sure we can resolve your query as quickly as possible, please use "Missing Parts" as your email subject.
Once we confirm the label and quantity of the missing part, we will send the parts as soon as possible and inform you of the tracking number.
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Firstly, we're sorry you received the wrong product, please contact us by the following steps.
1) Take photos of the wrong item(s) you received.
2) Contact our online customer service team or send us an email at info@yaheetech.shop with your order number, and photos of the wrong item(s). To make sure we can resolve your query as quickly as possible, please use "Wrong Product" as your email subject.
We will send you the correct product as soon as possible and help you return the wrong one. We will cover all the additional shipping costs.
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Your order may be delivered in different batches. Please kindly wait for 2 more business days to see if your items are successfully delivered.
If your order doesn't arrive 48h after the ETA, please contact our online service team or via email info@yaheetech.shop attached with your order number and the name(s) of the missing item(s).
To make sure we can resolve your query as quickly as possible, please use "Missing Item" as your email subject.
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We don't provide warehouse pickup service. All Yaheetech orders ship out via FedEx, UPS, or OnTrac.
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There will be no invoice in your package. If you want to request for an invoice, please contact our customer service team for a screenshot of your order details.
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We offer FREE shipping and handling for all products in our store.
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Currently, we only ship to the 48 contiguous states within the United States, excluding PO boxes, APO, FPO, DPO addresses, Alaska, Hawaii, and Puerto Rico.
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All Yaheetech orders ship out via FedEx or UPS.
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Your item(s) will arrive at your door within 2-4 business days. You can find the most up-to-date ETA for your orders by checking the tracking number in the order confirmation emails.
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Based on the current workload of the shipping company, the standard delivery time is 2-4 business days after your order is placed. Shipment and delivery schedule may be affected by external factors outside our control, including extreme weather conditions, technical failures, etc.
*Please be noted that all information regarding the shipping duration is estimated and we cannot guarantee that your order will arrive on a specific day.
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Once your order is successfully submitted, our warehouse process your order the same business day and ship within 24 hours. Orders placed on Saturdays and Sundays will ship on the following business day.
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We're sorry to let you wait longer than you shouldn't have. Due to uncontrollable reasons like weather and traffic, orders usually arrive within 2 days of the estimated delivery time.
If your order doesn't arrive 48h after the ETA, please contact our online service team or email us at info@yaheetech.shop with your order number and delivery details. We will help you resolve it as soon as possible.
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No, we do not support selecting a specific shipping carrier. After placing your order, we will arrange the most suitable logistics provider based on the product size and weight. Shipping details will be provided once the order is dispatched, and we will keep you updated accordingly.
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As our warehouse dispatchers deal with huge daily volume, we can't individually process or speed a specific order up. Your item(s) will arrive at your door within 2-4 business days.
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1. What kind of payment methods your web have?.
We currently accept the following forms of payment:
-PayPal
-Stripe:Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay
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Only 1 credit card or debit card can be used at the time of the check out.
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Sales tax is collected in select states as required by law.
You can see the exact sales tax on your order after entering your address information on the checkout page.
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You can get $10 off on orders over $100 after subscribing our Newsletter. (Only applicable on yaheetech.shop.)
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If you would like to get discounted prices for bulk orders (30pcs minimum for 1 product), please email us at wholesale@yaheetech.shop with the information below:
name
email address
the product SKU number and/or the link of the item that you want to order
item quantity (30pcs minimum for 1 product)
shipping state
zip code
We will get back to you as soon as possible with discounted prices after receiving the requested information.
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Promo codes can be applied on the checkout page. Simply fill your cart with your favorite items and apply your code in the designated field. Your grand total will immediately reflect the discount.
If you experience any issues with applying a promo code, please contact us.
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Apologize for this inconvenience, per order, can only be applied with one coupon code.
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We offer a 30-day return policy. You can return your item to us within 30 days of delivery for a full refund.
Please contact our online customer service team or email us at info@yaheetech.shop with your order number and the reason for your return. To make sure we can resolve your query as quickly as possible, please use "Return Request" as your email subject.
Note: The items should be returned in their original condition and packaging with all accessories included. If the items have not been returned in the condition required, we may be unable to arrange your return.
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If you would like to return partial items from your order after receiving them, please contact our online customer service team or email us at info@yaheetech.shop with your order number and the reason for your return. To make sure we can resolve your query as quickly as possible, please use "Return Request" as your email subject.
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We currently do not process exchanges at this time.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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As all of our returns are shipped to a specific warehouse, we don't provide warehouse self-return service.
If you need to return your order, please contact our online customer service team or email us at info@yaheetech.shop with your order number and the reason for your return.
To make sure we can resolve your query as quickly as possible, please use "Return Request" as your email subject.
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We offer a 30-day return policy.
Items can be returned within 30 days of the arrival date.
Items must be returned in original condition and packaging with all accessories included or else it will not be accepted.
If the item returned is not in the condition required, you will be charged a restocking fee or your return will be rejected and you will not recieve any credit.
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Step 1: Determine the Orientation of Dumbbell Plates.
Pick up each dumbbell plate and examine its structure. Typically, one side features a metal insert, while the other does not. Position the side with the metal insert facing inward and the plain side facing outward. This orientation stabilizes the internal structure of the dumbbell during installation and use, and also maintains a consistent, aesthetically pleasing appearance.
Step 2: Install the Dumbbell Plates.
Set the dumbbell bar on a flat tabletop or a suitable work surface. Starting from one end of the bar, slide the dumbbell plates onto it in the correct orientation. Ensure that each plate aligns precisely with the installation notches on the dumbbell bar.
After sliding a plate onto the corresponding notch, gently push it to ensure a secure fit. Repeat this process for each subsequent plate until all are installed.
Step 3: Verify Proper Installation.
Once the installation is complete, grasp the dumbbell bar and attempt to lift the dumbbell. As you lift, listen closely for a distinct "click." This sound indicates that the dumbbell plates have engaged each notch precisely, signifying a secure installation suitable for normal use. If you do not hear this click, recheck the installation of each plate to ensure a tight fit.
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Step 1: Gather Tools.
Locate the accompanying metal pin. This pin, included with the dumbbell, is used to secure the rotating mechanism when adjusting the weight. Ensure the pin is undamaged and in working order.
Step 2: Insert the Pin and Rotate the Dumbbell.
Identify the rotating section of the dumbbell, usually found near both ends of the bar. Beneath this rotating part, there is a keyway. Insert the metal pin into this keyway.
With the pin inserted, hold the dumbbell bar and slowly rotate the dumbbell around the pin. This action allows the rotating mechanism to move freely, enabling you to select the appropriate weight setting.
Step 3: Adjust and Lock the Weight Settings.
As you rotate the dumbbell, observe the weight display (if available) or the weight adjustment markings at both ends. Select the same weight setting on both sides. Rotate the dumbbell until the desired setting is reached, then push the dumbbell plate to lock it into place.
Repeat this process on the opposite end of the dumbbell. Afterward, double - check that the weight settings on both ends match to prevent injury from uneven weight distribution during use.
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Step 1: Check for Obstructions.
Thoroughly inspect the rotating part of the dumbbell handle, including the connection between the handle and the bar, as well as the area around the weight adjustment mechanism. Look for any signs of dust, debris, or small particles that may have accumulated. These foreign objects can interfere with the normal rotation of the handle.
If you find any obstructions, use a clean brush, tweezers, or other appropriate tools to carefully remove them. Take care not to scratch or damage the dumbbell's surface or internal components during this process.
Step 2: Watch the Troubleshooting Video (if Obstructions are Not the Issue).
If your inspection reveals no obstructions, or if the handle remains immovable after clearing debris, it's time to watch a dedicated troubleshooting video. You can find this video on the dumbbell's official website, relevant fitness equipment platforms, or the video link provided in the product manual.
While watching the video, pay close attention to the troubleshooting steps. The video will typically explain common causes of a jammed handle, such as internal component damage, rust, or incorrect installation. It will then demonstrate specific solutions, such as disassembling and inspecting parts, applying lubricant, or reinstalling components. Follow the video's instructions carefully to identify and resolve the issue, restoring the handle's normal rotation.
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Check the side with fewer dumbbell plates. Look for the positions on the plate - hanging device that protrude and have no plates attached. Take out the corresponding dumbbell plates, then place the handle back on the base and adjust the scale to the minimum state. Lift the handle and put the removed dumbbell plates back in place, and the dumbbell can be used again.
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Hold the handle with the bottom facing upwards. Use a pen or other tool that can be inserted into the reset button hole to press the reset button all the way down. At the same time, rotate the handle and adjust the scale to the minimum. After handling both sides of the handle according to the above method, put the dumbbell plates back into the base in the correct way, and then the dumbbell can be used again.
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It may be due to the asymmetrical installation of dumbbell plates at both ends or the bending deformation of the dumbbell bar itself, making the dumbbell prone to shaking and imbalance during use.
Step 1: Put the dumbbell in a safe, obstacle - free space for work.
Step 2: Remove Dumbbell Plates-Start from one end, take off each dumbbell plate carefully. Note any issues like difficulty removing or odd feelings. Set the plates aside neatly.
Step 3: Inspect Dumbbell Plates and Grooves.
Check each plate for damage, deformation, or wear, especially the inner ring. Also, check the grooves at both ends of the bar for foreign objects, dust, or damage. Clean them if needed.
Step 4: Re - install Dumbbell Plates.
Align the first plate with the groove at one end of the bar and slide it in fully and centered. Install all plates this way, keeping the spacing even. Do the same for the other end, with the same number and weight of plates.
Step 5: Test Stability.
Hold the middle of the bar with both hands, lift the dumbbell, and let it hang. Feel for balance and check for shaking or tilting. You can also gently shake the dumbbell in different directions. A stable feel means the installation is better.
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We have uploaded a video to the advertising page of our quick-adjusting dumbbells. This video can address any issues related to the dumbbell plates getting stuck or the adjustment process. Therefore, when customers report problems with the dumbbell plates getting stuck or issues with the adjustment, in addition to providing them with troubleshooting guidance, you can also suggest that they visit our advertising page to watch the video. This video can help them understand and resolve the problems more effectively.
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Most of our products require quick assembly. We offer professional assembly instructions in the packages and assembly videos on the product pages.
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All Yaheetech products are well-protected by double-walled cardboard boxes to reduce the chance of being damaged during shipping.
However, if you receive your item(s) damaged or faulty, please feel free to contact us for refund/return/exchange. We promise a 30-Day Money Back Guarantee.
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We ensure that all of our manufacturers meet our strict standards for quality controls. Should you have any questions after receiving your item(s), please contact our online service team or via email info@yaheetech.shop.
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We strive to maintain our stock levels in line with demands. Yet, some products may still be out of stock from time to time.
If the product you're interested in is currently out-of-stock, please feel free to leave us online messages/email us at info@yaheetech.shop. We will notify you via email as soon as the product is available.
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Although this is a very rare case, should your product not arrive in perfect condition, please contact us with your order number, contact information, and photos documenting damages (if applicable), and we will advise on the best solution, including refund or replacement options.
Please retain all items and packaging materials until your claim is resolved.
If your replacement item is back-ordered or out-of-stock, we’ll notify you as soon as we have the estimated arrival date.
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Should you have any questions after receiving your item(s), please contact our online service team or email us at info@yaheetech.shop with your order number. We will do our best to give you a satisfactory solution.
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Sorry for the inconvenience. Please contact our online service team or email us at info@yaheetech.shop with your order number. We will send you the digital assembly instructions and assembly video of your item(s).
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Should you have any questions after receiving your item(s), please contact our online service team or email us at info@yaheetech.shop with your order number and your opinions toward the products. We will do our best to give you a satisfactory solution.
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Full name, email address and a password of your choice.
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If unfortunately you forget your password, please don't worry. It's easy to reset it.
On our sign in page, please click "Forget Your Password" button. Then enter your completed registration email address.
You will receive an email sent by our system automatically, which will help you reset your password.
The following is the sign in page: https://www.yaheetech.shop/account/login
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Please click the unsubscribe link located at the bottom of our emails, or send us an email with the email address you want to be removed, with “unsubscribe” as the subject.
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Our Rewards Program is completely free.
Join Today to start earning points.
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When you sign up to become our member, you will have 20 points.
For the order placed on our website, you can get 1 point for every $ 1 spent.
With different point level, you can redeem them for different coupons.
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Click on the Rewards button on the left hand side at the bottom page on our website and you will be able to obtain your discount code.
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Please select the Rewards button on the bottom left hand side and you will be able to see your points.
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